Returns & Refunds

30 days to change your mind. If an item isn't right, we make it simple.

1. The basics

You have 30 days from receipt of your order to let us know you'd like to return it. No explanation needed.

Once your request is approved, you have 14 additional days to send the item back to us.

2. Conditions for acceptance

To be accepted, the item must be:

• unworn and unused — trying it on briefly is of course fine;
• clean, with no fur, odor, or signs of use;
• in its original packaging, with tags attached;
• complete (accessories, straps, any included instructions).

Items that cannot be returned

• Personalized items (embroidered or printed with your dog's name) — they cannot be resold.
• Opened or unsealed grooming/hygiene products, for health reasons.
• Items visibly worn, washed, or damaged after delivery.

These exclusions don't apply if the item is defective or doesn't match your order: see section 5.

3. How it works

1. Write to us at Paw.bond.pro@gmail.com with your order number, the item in question, and, if possible, a photo.
2. Wait for our reply. Within 24–48 business hours, we'll confirm the return and send you the shipping address. Don't send anything before receiving that address — a package sent on its own risks never reaching us.
3. Ship the item, well protected, with tracked shipping. Keep your proof of shipment.
4. Send us the tracking number so we can follow it.

4. Return shipping costs

5. Defective, damaged, or incorrect item

Contact us within 14 days of delivery, with one or more photos clearly showing the issue (and, if possible, the package label). We'll then offer you, whichever you prefer:

• a free replacement of the same item; or
• a full refund, including any costs.

In most cases, we won't even ask you to send the item back.

6. Package not received or lost

If tracking hasn't updated in more than 10 business days, write to us. We'll open an inquiry with the carrier, and if the package is declared lost, we'll reship your order or refund you in full.

7. Refunds

As soon as the returned item is received and inspected, your refund is issued within 5–10 business days, to your original payment method. You'll receive a confirmation email. How quickly it shows up on your statement then depends on your bank.

Since the original shipping was free, no shipping fee is withheld from your refund.

8. Exchanges

We don't offer direct exchanges: it's faster to refund your returned item and let you place a new order in the right size, rather than waiting for a back-and-forth shipment.

Need help?

Not sure about a size or the condition of an item? Write to us before sending anything back: Paw.bond.pro@gmail.com. We almost always find a solution. 🐾